i'm so gald you tried to reach out to them - it looks like the Stop Silence Ramadan hours are Monday 8pm-11pm, Wednesday 3pm-6pm, I think that might have been why the chat was down, but I'm not sure. I know you are suffering daily. I hope there is someone around you that you can trust to share how you're feeling. And if not, that we can be a good place to express what you're going through. - Liz (Team Member)